Terms of service.

1. The agreement

These terms are a binding agreement between you and Bundle Village (“Bundle Village,” “we,” “us”) covering your use of our customer relationship management platform and this website. By creating an account, paying a subscription, or using the service, you accept these terms.

You must be at least 18 years old and able to enter into a contract. If you accept on behalf of an agency or company, you represent that you have authority to bind that organization, and “you” means that organization.

2. Your account

• Provide accurate information and keep it current.
• Keep your login credentials confidential. You are responsible for everything done under your account.
• Tell us promptly at info@bundlevillage.com if you believe your account has been accessed without permission.
• Do not share a single login across multiple agents. Each user needs their own seat.
• Remove team members who should no longer have access.

3. Billing and cancellation

Subscription

Bundle Village is sold as a monthly subscription at $97 per month unless a different rate is stated in writing at signup. The subscription renews automatically each month until cancelled. You authorize us to charge your payment method on each renewal date.

Usage-based charges

Telephone numbers, text messages, calls, and email sends are billed separately based on usage, at the rates shown in your account. These charges are in addition to the monthly subscription. Keep a positive balance so that messaging continues to work.

Cancelling

You can cancel at any time by submitting a support ticket. Cancellation stops the next renewal; it does not retroactively refund the current month.

Failed payments and refunds

If a payment fails, we may suspend access until the balance is settled, and we may terminate an account that stays unpaid. Fees already paid are non-refundable except where required by law. We do not prorate partial months.

Price changes

We may change pricing. If we do, we will give at least 30 days’ notice by email or in the product before the new price applies to you, and you may cancel before it takes effect.

4. Acceptable use

You agree not to:

• Send unsolicited messages, or message anyone who has not consented or who has opted out
• Upload purchased, scraped, or otherwise non-consented contact lists
• Use the service for anything unlawful, deceptive, or fraudulent
• Misrepresent who you are, what you are licensed to sell, or the terms of any product
• Attempt to gain unauthorized access to the platform or another account
• Reverse engineer, resell, sublicense, or white-label the platform without our written permission
• Interfere with the service, overload it, or circumvent usage limits
• Store payment card data, Social Security numbers, or detailed medical records in the CRM

We may suspend or terminate an account that violates these rules, and we may do so immediately and without notice where the violation risks harm to consumers, to carriers, or to the platform.

5. Insurance and messaging compliance

This section matters more than any other for our audience. Read it.

• You are responsible for your own licensing. You must hold every license and appointment required for the products you sell and the states you sell in.
• You are responsible for consent. Before texting or calling a consumer, you must have and be able to document lawful consent, and you must honor opt-outs immediately. The Telephone Consumer Protection Act and state analogues apply to you, not to us.
• You must register for A2P 10DLC. Business text messaging in the United States requires brand and campaign registration. You must complete it with accurate information. Carrier fees for registration are passed through to you.
• You are responsible for your advertising claims. Anything you say about carriers, products, rates, or benefits must comply with carrier rules and state insurance advertising regulations.
• Templates are starting points, not legal review. Pipelines, campaigns, message templates, and AI-generated copy provided in the platform are conveniences. You are responsible for reviewing everything you send.

6. Your data

You own the contact records and content you put into your workspace. You grant us the limited license needed to host, process, transmit, back up, and display that data in order to operate the service for you.

You are responsible for having the right to collect and store every record you enter, and for its accuracy. Our handling of personal information is described in the Privacy Policy, which forms part of these terms.

You can export your data while your account is active. After termination, we are under no obligation to retain it.

7. Availability and support

We aim to keep Bundle Village available continuously, but we do not promise uninterrupted service. Maintenance, third-party outages, and carrier issues can interrupt access. Bundle Village is built on the HighLevel platform, and availability depends in part on that provider.

Support is provided by ticket and, where offered, by scheduled screen-share. Support covers the use of the platform. It does not extend to writing your marketing, running your agency, or advising on compliance.

8. Our intellectual property

The Bundle Village name, logo, site design, course material, templates, and platform configuration are ours or our licensors’, and are protected by intellectual property law. Your subscription grants you a limited, non-exclusive, non-transferable right to use them for your own insurance business while your account is active. It does not transfer ownership, and it does not permit you to resell or redistribute them.

If you send us feedback or suggestions, we may use them without obligation or compensation to you.

9. Disclaimers and liability

Some jurisdictions do not allow certain exclusions, so parts of the above may not apply to you.

Indemnification. You agree to indemnify and hold Bundle Village harmless from claims, damages, and costs (including reasonable legal fees) arising out of your use of the service, your content, your messaging practices, or your violation of these terms or of any law.

10. Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. You and Bundle Village agree that any dispute will be brought exclusively in the state or federal courts located in Bexar County, Texas, and both parties consent to that jurisdiction.

Before filing anything, please contact us at info@bundlevillage.com. Most disputes are resolved faster by conversation than by process.

If any provision of these terms is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver of it.

11. Changes and contact

We may update these terms. For material changes we will give notice by email or in the product before they take effect, and we will update the date at the top. Continuing to use Bundle Village after a change means you accept the revised terms. If you do not accept them, cancel before they take effect.